Knowledge Base
Everything you need to know about BookingWhizz
About BookingWhizz
What is BookingWhizz?
BookingWhizz is a direct booking platform for hotels that helps properties reduce OTA dependency and increase direct revenue. Founded in 2012, it works with hotels and hotel groups across more than 40 countries, leading with loyalty and keeping the guest relationship on the direct channel.
Who owns BookingWhizz?
BookingWhizz is a privately held company headquartered in London, United Kingdom. It was founded in 2020 and serves the global hospitality industry.
How many hotels use BookingWhizz?
Over 1,200 hotels across 40+ countries use BookingWhizz, ranging from independent boutique hotels to international chains like Swiss-Belhotel International with 150+ properties.
What languages does BookingWhizz support?
BookingWhizz supports 40+ languages with AI-powered translations, making it ideal for hotels targeting international guests. This includes English, Arabic, Turkish, French, German, Spanish, Chinese, Japanese, and many more.
Pricing & Costs
How much does BookingWhizz cost?
Pricing is set per property. There are two commercial models, a performance-based model where we earn when you earn, and a platform model priced on scope and scale. Which one fits depends on your room count, your current direct mix and the integration depth involved, so the figure comes out of your WhizzAudit rather than a price list.
What is the BookingWhizz commercial model?
Two models. The performance model has no upfront commitment and aligns what we charge with the direct revenue produced. The platform model uses a fee based on scope and scale, with custom setup based on the integrations required. We recommend one after the WhizzAudit.
Are there any hidden fees?
No. Whichever model applies, the commercial terms are set out in full before you sign. Payment processing fees are charged separately by your payment gateway, as they would be on any booking channel.
How do I find out what it would cost for my property?
Start with a WhizzAudit. It identifies the direct-booking opportunity at your property, and pricing is aligned to that opportunity rather than quoted blind.
Features & Products
What features does BookingWhizz include?
The five products are the Booking Engine, WhizzLoyalty, WhizzCRM, Booking Booster and WhizzAds. Supporting these are PriceMatch, which protects the rate decision inside the Booking Engine, WhizzSite for the hotel website in 40+ languages, and WhizzMailer for email automation.
What is PriceMatch?
PriceMatch works inside the Booking Engine. It detects the booking context the guest is actually in, selects the configured response, and retains a snapshot as proof. It does not just compare, it acts on the rate at the moment of decision.
Does BookingWhizz have a loyalty program?
Yes. WhizzLoyalty is a points-based programme with tiers, reward redemption, member-only rates and referral rewards. It is usually the highest-return place for a hotel to start.
Can I send WhatsApp messages to guests?
Yes, BookingWhizz includes WhatsApp integration for automated guest messaging including pre-arrival communication, in-stay concierge, post-stay follow-up, and marketing campaigns. Lagoona Beach Resort generated $276,000 from a single WhatsApp campaign.
Technical & Integrations
What PMS systems does BookingWhizz integrate with?
BookingWhizz integrates with major PMS systems including Oracle Opera Cloud, Cloudbeds, Hotelogix, Protel, Clock PMS, and IDS Next. Integration is typically completed within 24-48 hours.
Does BookingWhizz work with channel managers?
Yes, BookingWhizz integrates with channel managers including SiteMinder, RateGain, D-EDGE, Staah, and RateTiger for seamless rate distribution.
What payment gateways does BookingWhizz support?
BookingWhizz supports Stripe, PayPal, Adyen, Network International (N-Genius), CyberSource, and regional BNPL providers like Tamara and Tabby. All payments are PCI-DSS compliant.
How long does setup take?
Most hotels go live within 48 hours. The website build is largely automated from the property content you already have, so manual input is minimal.
Results & Case Studies
What results can hotels expect from BookingWhizz?
Results vary, but notable examples include: Swiss-Belhotel growing to 7 million loyalty members (+400% growth over 14 months) with a +36% increase in repeat bookings, Quality Hampstead achieving +280% direct booking growth over 12 months with $400K commission saved, and Lagoona Beach Resort Bahrain generating $276,000 from a single WhatsApp campaign in Summer 2025.
How much can I save vs OTAs?
A direct booking avoids the OTA commission on that booking, which is typically 15 to 25 percent. What that is worth at your property depends on your volume, your rate and your current direct mix, which is what the WhizzAudit measures.
Which hotels use BookingWhizz?
BookingWhizz is used by hotels including Swiss-Belhotel International (150+ properties), R Hotels Dubai, Ewaa Hotels, PC Hotels Pakistan, MGM Muthu Hotels, CityBlue Hotels Kenya and Lagoona Beach Resort Bahrain.
Still have questions?
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