WhizzLoyalty
Guaranteed +25% more direct bookings with a programme that runs in your words, your colours and your brand. The tier ladders shown here are live in production today.
7M loyalty members run on this platform
Swiss-Belhotel
International
Welcome back, Ms Halim
Silver | Enthusiast · Member since 2021
Bandung · Bali · Sydney · Nairobi · Baden
Not because the stay was bad. Because nothing recognised them, and nothing brought them back.
A guest who has stayed four times sees the same page as a stranger, and the same price.
Points a member cannot see or spend while they are booking are not a reason to book direct.
The channel that remembers them wins the repeat stay, and charges you commission for a guest you already had.
How it works
Each one is configured to your programme rules, not ours.
Guests join at booking or at check-in and see member rates straight away. Rewards start from the first stay, not the twelfth.
Points on the spend you choose to include, and tiers that carry real perks: upgrades, late checkout, welcome gifts, digital vouchers.
Birthday perks, referral rewards and re-engagement offers, sent through WhizzCRM on the rules you set.
Who the member is
Most of a hotel's repeat revenue does not come from the person sleeping in the room. It comes from whoever books it. A hotel can run one of these or several.
The person who stays
Recognised at booking, earns on the stay, sees member pricing. The programme most hotels mean when they say loyalty.
Recognised at booking, earns on the stay, sees member pricing. The programme most hotels mean when they say loyalty.
The person who books, but does not stay
Travel managers, PAs and group organisers. They choose the hotel repeatedly and are rewarded by nobody.
Travel managers, PAs and group organisers. They choose the hotel repeatedly and are rewarded by nobody.
The company, not the traveller
Loyalty attached to a corporate account rather than an individual. Pairs with Corporate Login, which the booking engine already runs.
Loyalty attached to a corporate account rather than an individual. Pairs with Corporate Login, which the booking engine already runs.
The agency booking on behalf
Points for agents, not only net rates. Pairs with the Travel Agent Portal, where authenticated agents already get their own rates.
Points for agents, not only net rates. Pairs with the Travel Agent Portal, where authenticated agents already get their own rates.
The member who brings another
A member is rewarded for the guest they send. The cheapest acquisition a hotel has and almost nobody runs it.
A member is rewarded for the guest they send. The cheapest acquisition a hotel has and almost nobody runs it.
The guest who buys in
A paid or subscription membership. The guest pays to join and gets member benefits from the first stay rather than the twelfth.
A paid or subscription membership. The guest pays to join and gets member benefits from the first stay rather than the twelfth.
Which ones fit, and how each is funded, is what the demo is for.
On the platform today
Chain-wide loyalty, running across their portfolio. Each figure carries its own measurement period.
Reward mechanics
Choose one reward model or combine them. We configure the rules around your hotel, your guests and the behaviour you want to encourage.
Programme structure
Run tier-based member rates without points, create a wallet for one hotel, or give members one shared points wallet across every property in your group.
Signing in changes what the guest can see and what they can do. Points on every rate, member pricing, and the option to pay with points.
Group loyalty
A member earns at one of your hotels and spends it at the next. One identity, one balance, wherever they stay with you.
Property one
Three nights, city hotel
+1,200 points
Earned on a direct booking
One group wallet
Same member, same balance
3,850 points
Available at every property in the group
Property two
Two nights, resort
−2,000 points
Redeemed against the booking
Or run it the other way: no wallet at all, and tier-based member rates recognised across every property instead.
Loyalty does not have to mean replacing your booking technology. We will walk through your setup on the demo.
A branded portal they want to use, and messages that keep them coming back. The screens below are an illustrative programme example, not a client account.
Your stay is confirmed, Sanduni.
12 to 17 May, Super Deluxe Lake View.
As a Silver member you'll earn 1.5x points on this stay.
Perfect, thank you!
Tomorrow is the day. Skip the queue with online check-in.
Your member welcome amenity will be in the room.
2,640 points added. 720 to go until Gold.
Sent after checkout
Illustrative programme example, not a client account.
Points balance, tier progress, reward redemption and member-only rates, on your brand rather than ours. The same balance wherever they stay with you.
Confirmation, check-in, points earned, tier milestones. Loyalty triggers the moment. WhizzCRM delivers the message over WhatsApp, email or SMS.
Tier automation
When a member reaches the threshold you set, their tier moves and the benefit follows. No spreadsheet, and no one having to remember to check.
Threshold reached
Twelve stays this year, Gold rules met
The member qualifies for Platinum, which carries spa access on your programme.
Moved automatically
Platinum, from the next booking
The tier is updated, the benefit is live, and the welcome message goes out through WhizzCRM.
In the product
Go deeper
For groups
One programme across every property
Cross-property earning, who controls what between head office and the property, and how a group rolls it out without switching everything on at once.
Group loyalty
For a single hotel
Show us your programme
Bring what you run today. We will show you what it looks like with recognition, tiers and rewards behind it.
Book a demo
Works with every major PMS, Channel Manager, OTA, and Payment Provider
Discover how much repeat and referral revenue you're missing, and how to change that